The doctor took my money and never straightened my daughter's teeth. I lost thousands of dollars. When I asked that he finish the job or return my money he wrote a letter saying that he did not have to talk to me because my daughter was now 18 years old. Even though I paid all the bills in full and in advance, and my daughter did not want to battle the doctor herself, the doctor kept the money and did not do the work. I asked that he return the trays, required to straighten her teeth, so that I could pay another doctor to finish the job. His office "lost the trays."