out of Read Reviews for Dr. Martin Okun
Smiling Patient
likes
Dr. Martin Okun
on June 24, 2016, 4:28 p.m.
Agree 0
Disagree 0
Agree 0
Disagree 0
Great Experience and Great Service! Staff is very friendly and I never have any problems with appts.
I know this doctor: 2years
Agree 0
Disagree 1
Agree 0
Disagree 1
The doctor took my money and never straightened my daughter's teeth. I lost thousands of dollars. When I asked that he finish the job or return my money he wrote a letter saying that he did not have to talk to me because my daughter was now 18 years old. Even though I paid all the bills in full and in advance, and my daughter did not want to battle the doctor herself, the doctor kept the money and did not do the work. I asked that he return the trays, required to straighten her teeth, so that I could pay another doctor to finish the job. His office "lost the trays."
Agree 1
Disagree 1
Agree 1
Disagree 1
Dr. Okun is a very good doctor. It is true that his practice is large and run with the help of his assistants. But they are well trained (or most of them). He always checks on every patient. I am surprised to see complaints about wait time, scheduling etc. I never experienced any of that in two years. Of course you wait sometimes, but nothing extraordinary. It was mostly on time. When I broke my braces a couple of times, I got an appointment immediately. The staff is nice. The bottom line is, he is a very good doctor and offers very affordable prices.
I know this doctor: 2 years
Agree 0
Disagree 0
Agree 0
Disagree 0
Dr. Okun's office is run like a factory. This would be tolerable if it were not for the extraordinary wait times. To date the minimum wait time has been an hour. Given the frequency of visits this is a huge drain on my time. We have two more children that will need braces, but we will go elsewhere. It is also important to note that his practice has grown so much that we are now unable to get appointment times outside of the school day unless we want to exceed the recommended time between appointments. A great orthodontist; however, no business skills.
I know this doctor: 2 years
Agree 0
Disagree 0
Agree 0
Disagree 0
The staff is wonderful but the wait time is always horrible. They book too many clients and are never on time. This seems to be more of a recent problem (last two years) and hopefully they will make some adjustments.
I know this doctor: 7 years
Agree 0
Disagree 0
Agree 0
Disagree 0
Dr. Okun is very nice with a quiet & patient demeanor. However, the office is a factory. It often takes me a week of calling and being placed on hold several times for very long periods of time before I can get an emergency appointment for broken wires, etc. They have a voicemail set up that suggests you can leave a message and your call will be returned but I have never been given a return call. Unless you are the first appointment you can expect to spend well over an hour for a 10 minute visit. My child says there is one tech that is not so gentle and seems to think your mouth is a construction site. It is unfortunate because Dr. Okun does great work and the staff for the most part is friendly and when you can actually get to them, they are very helpful, it's just getting to them.
I know this doctor: 3
Agree 0
Disagree 0
Agree 0
Disagree 0
The cost of treatment is kind of OK, but their techniques are not quite good. Especially some receptionists are not professional, they are very rude sometimes.
I know this doctor: 5years
Agree 0
Disagree 0
Agree 0
Disagree 0
My two daughters have braces and we have only seen Dr. Okun. His office is pleasant and clean, all the orthodontic assistants are friendly and good with children. One problem I have is that he overbooks in the after school hours and we have to sometimes wait a long time to be seen. Another problem is that wires continually break, brackets fall off, etc., in between visits. It seems like the quality of equipment is low but we are constantly going back to fix things. I have no idea if this happens in other offices, but it seems like it happens more than normal here.
I know this doctor: 3 years
Agree 0
Disagree 0
Agree 0
Disagree 0
Treatment was successful. Dr. Okun chair-side manner is excellent. I really like this orthodontist!!! I would recommend this orthodontist to any of my family and friends. It is very cost effective and they have reasonable payment plans!!!
I know this doctor: 3 yrs
Agree 0
Disagree 0
Agree 0
Disagree 0
