Never had a problem with the front desk but i can safely say he did nothing for my teeth. I have now gone to a new orthodontist who almost thought i was joking when I said that work had been done on my teeth before. I dont think anyone should use Kowan after finding a bunch of people who agree with me I realized it wasnt me and he is just not a good orthodontist. Years later its still going to cost me close to 5000 to fix my mouth the correct way. Save yourself the trouble and go somewhere else, its already bad enough braces hurt don't put your kids or yourself through this twice.