Overall very good. Cost is only complaint. The problems with treatment would have to be shared with our dentist and were not known to orthodontists as soon as they should have been. Chair-side manners were great. Kids occaisionally complained about one certian tech that was a little rough working in their mouth. I didn't see the need to intervene. I was able to sit with the kids when they were seen. Even thought this tech didnt have a soft touch she did a good jod and was very nice. Help with insurance was good. I liked being able to pay balance on a monthly basis. Receptionisit very nice and helpful. Cost is my only regret.