Review by
grt42btexan
Stars:
3.0
on
2011-04-07
Link
Facilities:
Service:
Painless:
Results:
Cost:
Three of my children have used Dr. Crosby and I am finding another ortho for my two youngest. In the early years, the office staff was excellent. In the past three years, actually speaking to anyone when I call is next to impossible. The machine is on most of the time even during normal business hours. It does not take messages forcing me to make repeated attempts to just ask a simple question. The front office is now a constant parade of new people who have no understanding of even basic patient customer service. Although Dr. Crosby is a very good orthodontist, I feel that his complete lack of attention to his office has resulted in subpar treatment especially in my last child to be under his care. Even the assistants are constantly changing so the kids never get to know any of them. Although he is a very popular ortho in the JJ Pearce area, several families are now going elsewhere to find someone who actually cares about his patients.
out of 5 stars
