The doctor is very sweet, soft spoken, and nice. So are the women that work along side him. The only problem i had was the time it took to begin my invisalign process. Items got broken and lost and i kept calling to see where i would go from there and i kept getting,"The doctor is with a patient, he will call you back." but didnt call back. i got very frustrated considering how much money i was paying for my invisalign. it took a total of 4 1/2 months JUST to get the first aligner trays. i honestly think i should have gotten money taken off for the amount of time it took and the breaking and losing of items. My whole issue was with the invisalign process. If things would have gone smoothly and would have nothing but good things to say. Like i said, the doctor is a good doctor maybe i was just that one patient that happens now and then. And the reason i say expensive is because i had to pay the full amount. My insurance doesnt cover cosmetic.