Dentist was very gruff with my children. He was not very "child friendly". Before dental work started we paid for it. He ended up not doing several of the procedures. Instead of an immediate refund we've been getting the run around. The dental work was done in Nov and to this date (Jan30) we have not recieved a refund. We have spoken to numerous staff members and left messages for this dentist. To no use. He hasn't called back and doesn't seem concerned about the matter. His staff is very friendly and try to be as helpful as they can. I wish this staff the best in dealing with this rough dentist.