Incredibly unprofessional staff with deceptive tactics highlights this must skip dental office. Watch out for Olivia, the lady with the short hair, she is a nightmare.
I came in to have dental work done and was told after their office checked with my insurance provider that the costs would be fully covered, I'd pay $0. I signed the forms and received the dental work. Two weeks later, after all was finished, I received a call from their office staying that my insurance would not fully cover the procedure and that I had to pay them over $400. This is textbook "false, misleading, and deceptive" trade practices as I relied on their false and misleading representations to my detriment (yes, I'm an attorney, sorry for the legalese.
When I called to remedy the issue, the staff was rude, unprofessional, confrontational, and would not admit that their business practices, specifically falsely misquoting customers was wrong. I asked to speak to the doctor and they informed me that it was not allowed.
Their lack of professionalism and inability to provide me a coherent explanation only confirms my suspicion that these guys are shady.
Stay away!
About Front Desk: Incredibly Unprofessional and an absolute nightmare
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