Read review posted by Trisha Cosentino on Dec. 20, 2017, 9:12 a.m. for Dr. Arnold Tracht - Pediatric Dentist

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Read review posted by Trisha Cosentino on Dec. 20, 2017, 9:12 a.m. for Dr. Arnold Tracht - Pediatric Dentist

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Dr. Arnold Tracht DDS - Pediatric Dentist

4.5 based on 15 reviews

out of 5 stars

Rochester Hills, MI

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Review by Smiling Patient Stars: 2.5 on 2017-12-20 Link

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After 11 years Dr Tracht released our family from the practice over ONE incident. I had had several previous encounters with a front office employee and was talked down to and treated rudely. I didn't choose to complain as bad customer service is very common. But at our last visit I was checking out and that person and another person were being cold and callous. This has become more common it seems as the practice has grown. The personalized care seems to come from the long term hygeniest. The practice just isn't the same as it was years ago. You're more of just a "number" to the practice. And clearly the children's best interests are not what the office puts as priority by releasing our family over one incident. On that day I did address the employees directly. I told them I thought they had been being rude and a manger got involved as she overheard the conversation and it only got worse from there. I did not swear or shout.I called to apologize as I admitted I could've handled my frustration differently and would do so In the future, in a more private setting and asked for another "chance". Actually I said for my children's sake I wouldn't even say a word. Dr Tracht stood by his staff. He clearly cares little for the child

About Front Desk: Horrible customer service from those responsible for checking patients out and the manager that’s responsible for their supervision. They are rude, cold and callous. Beware if you express you’re discontent Directly to the staff you too will likely be released from their care. Then your children will suffer. I feel morally it’s so wrong what they did to our family that anyone considering this practice should rethink their decision so as not to leave their children devastated by their utter lack of empathy.

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I know this doctor: 11 years