I made my daughters first appointment, we were 5 minutes late. we were forced to reschedule. we will not be returning. I understand that the dentists time is valuable, however my daughter is 3 and terrified of dentist because it is new. we were late because she was sobbing and scared. I managed to calm her down and head to dentist. being forced to reschedule after that is ridiculous. I would say if you have children then not the dentist for you, sadly they are a pediatric office.