Most of the hygienists are fantastic. I happened to get a super grouchy one which seemed very counter to their kid-friendly culture. Dr. Susie speaks super slow and in only kid-terms. Personally, I prefer children be taught with proper terminology. Instead of calling it a "cavity" they call it "x", instead of calling it "filling" they call it a "y", etc. There's a whole list. There are other dentists and their style works better for me and my kids. Dr. Susie is very nice, just too juvenile for my preference. Also, diagnosis was a bit over-aggressive. Second opinion did not concur w/ the 3 cavities she said my daughter had.