Review by
badexperience
Stars:
2.0
on
2010-11-12
Link
Facilities:
Service:
Painless:
Results:
Cost:
My husband and I have been extremely disappointed with the overall service we have received. The cleanings by the hygienist were terrible, my teeth felt no different from before. My husband recently had a cavity filled by Dr. Reinitz and had terrible tooth pain (which he did not have before) immediately after the fill was done. He went back a couple of weeks later to have the fill corrected only to have the Dr suggest that it was my husband's fault for "chipping" the fill. Dr. Reinitz attempted to correct the fill, but my husband can still feel pain in that particular tooth. My husband has called the office asking for another appointment to correct the problem, but the staff has been snippy and even evasive with scheduling an appointment. At one point, the staff member suggested that my husband may be grinding his teeth and is causing the problem. The Dr. and his staff have to come up with excuses instead of admitting a shoddy job was done to begin with. The important thing is that the tooth get fixed, but the lack of customer service is making it impossible. We have already scheduled appointments with a new dentist at the beginning of the year.
About Hygienist: Nice person but poor customer service.
out of 5 stars
