Review by
Smiling Patient
Stars:
2.5
on
2011-03-22
Link
Facilities:
Service:
Painless:
Results:
Cost:
Careless administrative errors and poor customer service from Dr Woos office have left me in a miserable situation. A recent 90 minute deep cleaning by Dr Woos assistant was delayed a couple months due to a series of careless administrative errors made by her staff:
First, although my insurance approved the cleaning with a $200 copay for me and $500 payment from them, when I arrived the receptionist insisted I agree to a $500 copay or leave immediately and pay a $50 cancellation fee. I left. The offices cancellation fee was cancelled several weeks later when they admitted their mistake.
Second, Dr Woos office had entered a typo in my address which prevented me from receiving a series of correspondence from her office and the insurance company.
A couple months later, Dr Woos office recognized and admitted their mistakes. I had told them I thought my employer-provided insurance was cancelled, but they called the insurance provider and told me it was still good.
A few weeks after the belated cleaning, Dr Woos office called to say the insurance had declined payment and that I owed them an additional $800. I sent a polite email to Dr Woo pointing out that if they had not originally tried to overcharge me and sent all the correspondence to the wrong address, the insurance would not have been declined. I received a terse reply stating that her office had specifically warned me that insurance can be declined even if a treatment is authorized. That is false. The reply also said they had left multiple voice mails for me during the time I was not receiving correspondence. False again, verified to Dr Woo with cell phone records showing no calls from her office during that time.
I was hoping Dr Woo could admit her responsibility for this unfortunate situation and work something reasonable out. Her offer to work something out was to suggest putting me on a payment plan. I feel Dr Woo is capitalizing on her offices mistakes my billing me a couple hundred dollars more than she would ever have received if they hadnt made them. And thats still hundreds more than I ever could have afforded!
out of 
