dr. lai is awesome! she is kind, caring, and extremely patient. it is very clear that this is someone who loves her job and takes pride and pleasure in her work. my son has been seeing dr. lai for 7 years at her wonderful practice and he is always excited to see her. dr. lai and the rest of the staff are very welcoming and child-friendly. the practice itself is simply amazing with its state of the art building and relaxing waiting area filled with games and tvs and toys for the children to play with, my son loves playing the wii! the staff is very attentive and even offers drinks in the waiting area. i am also able to accompany my son to the examining area if he wishes for me to be with him which is very nice. dr. lai makes going to the dentist a treat for my son and as a parent i am very grateful for that.