Read review posted by Smiling Patient on Jan. 18, 2013, 1:08 p.m. for Dr. Stephanie Su - Pediatric Dentist

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Read review posted by Smiling Patient on Jan. 18, 2013, 1:08 p.m. for Dr. Stephanie Su - Pediatric Dentist

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Dr. Stephanie Su DDS Redmond Kids' Dentistry - Pediatric Dentist

4.5 based on 5 reviews

out of 5 stars

Redmond, WA

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Review by Smiling Patient Stars: 2.5 on 2013-01-18 Link

Facilities:

Service:

Painless:

Results:

Cost:

On two occasions, Dr Stephanie Su kept my child waiting for 15-20 mins in the middle of a tooth filling procedure, as she had scheduled another patient during the same time. On the second occasion, the dental brace was in place to keep my child's mouth uncomfortably wide open for those 15 minutes as we were waiting for her to return! She told me when asked, that they routinely double-book, and thought that was perfectly fine. Meantime, the staff had given me 2 different reasons, saying it was an emergency etc..

About Front Desk: Their office manager called me after I left their office to say that they will unilaterally close our account immediately, as they could not agree to my expectation to not double book us! It was just a threat, as they didn't actually do that. Until they had to 9 months later, because we stopped seeing the doctor.

Front desk:

I know this doctor: 5