Appointment receptionist not very friendly or customer service oriented - will keep you waiting on phone for a long time. I had a root canal scheduled, however the pain became too much to bare. It took three calls to his emergency number over two days until he called me back - the reason for not calling: I asked him for help with my pain and he was not willing to prescribe anything. This is hardly a reason to NOT return my call. Had he responded with his suggestion after my first call, I would have been much happier.