The office is very nice -- tastefullly decorated in muted colors with an overall soothing atmosphere. The staff is professional and friendly. Appointment reminders come in the mail as well as the telephone. I have never had any problems with the office filing my insurance or charging me incorrectly. Dr. Santilli is very nice. He was prompt and professional offering me an overview of my oral health as well as addressing potential problems and offering helpful advice. I have seen him a number of times for regular cleanings and dentistry. The only downsides with the office are the location (the road has been in the process of repair for years!!!) and they have traditional 9-5 hours which is hard for working folks.