I contacted this dentist office looking for replacement veneers. Upon meeting with the staff and Jeff Santilli, it was recommended that I get a "deep cleaning" because I was developing gum disease and that this procedure should be done prior to any cosmetic procedures. While discussing the "deep cleaning" with the staff, I asked several times if the office was in network and accepted my dental insurance through MetLife and my employer, Nationwide INSURANCE. I was given confirmation that the "deep cleaning" would be covered 80/20. I scheduled appointments for two sessions to complete the procedure. It wasn't until immediately after the 2nd session that I was asked to make payment towards my $640 balance. I immediately raised the question of my insurance coverage. The response I was given was that they DID accept my insurance but they weren't in network therefore they were allowed to bill me directly without restrictions. When I brought up that I had asked specifically if the office was in network, the receptionist sidestepped the question and repeated that they did "accept" all insurance. I am a financial services and insurance professional who has carried my OH or CA state license since 2002. I was lied to. Dont use this dentist!
out of 
