I've been with Dr Rutner's office for years. His support staff (hygienists, dental assistants, etc.) are very good. However, as long as Dr Rutner wasn't actually touching my teeth, everything was good. However, when he 'treats' my teeth, it is very, very painful. I feel he is more concerned with the business of running and growing an office, rather than treating patients. Hence, he should refrain from treating patients. Not surprisingly, I've left his office, which is really sad, since he's so close to my house. :-(