Review by
Smiling Patient
Stars:
2.0
on
2011-06-23
Link
Facilities:
Service:
Painless:
Results:
Cost:
I am not comfortable doing this...I had been a patient of Dr. Mark Browne for 20 years prior to Dr Alviri assuming Dr. Browne's office location/patients...my beef is with the office staff; on 05/17/2011, I left a message on their voicemail cancelling my appointment on the 19th, due to the flu...I received a message on the 18th, reminding me of my appointment; I called back on the 19th, explained that I had already cancelled the appointment, but was told that they never received my message...when I explained that I have a call log that shows I made my phone call on the 17th, the office manager told me not to worry about the charges, as a courtesy for a long term client...on the 31st, they invoiced me $50.00 for the missed hygiene appointment...when I called to question this charge, I was told that the charges will stand, that I was never told that I would be comped the missed appointment charge, and that I would be taken off their client list...I have nothing bad to say about Dr. Alviri, but this disrespect in intolerable...from the comments that I have read about that office staff from other posters to this site, I advise Dr. Alviri to rectify this type of Napoleonic behavior from his office manager.
out of 
