Review by
rnsreunion
Stars:
3.0
on
2005-02-18
Link
Facilities:
Service:
Painless:
Results:
Cost:
This dentist and hygienists at this office are okay but customer service needs lots of work. The dentist did not explain my condition to me at all on my first visit --- he simply sent me up to the receptionist to set my next appointment with the hygienist after he was done evaluating my condition. Then when set my appointment, I had to set the appoint with the hygienist 4 months out because they only have one 2-3 days a week. Then it turned out that the hygienist who did my cleaning wasn't a very friendly person. She didn't talk to me about what I needed to do to maintain or make my condition better. I had to go to my friend who is a hygienist to do that. Also, the receptionist there isn't very nice. She was very sarcastic to me on the phone one day and didn't even send me my refund (b/c they overcharged me for some services) nor the medical expense report I needed. And when I call them during business hours, I usually get their voicemail and have to leave a message for them to call back before I can ever talk to them. This dentist is part of the network for my insurance so this is why I'm going to him. My coworker said he goes out of network and pays more because he gets better service and I think I may start doing that soon.
out of 
