Dr. Lilly is a very nice person. She is easy to talk to and seems to genuinely care about your well being. However, I found her to be a little rough in the way she carries out the procedures. I received scaling and some fillings from her and still feel some pain a month later (more than I had before I went). Overall I think she is competent, just not very gentle. She also has an annoying habit of talking about you to her technicians as if you aren't there. Her staff was very helpful with figuring out what my insurance would cover, and she was very willing to work with me to keep my expenses as low as possible. I ended up spending a lot of money, but I don't think that's her fault.