Implants and cosmetic work were the goal but it was delayed once the prep work was completed because Dr. Dove-Jones consulted with a colleague and changed the plans for how to reach the goal.
After I expressed concerns about how I would be able to eat upon implementation of her new plans, things came to a halt and all I got were excuses for why it was taking so long for her to come up with a solution to my concerns.
Several months passed and I did not hear from Dr. Dove-Jones and when I called her, she did not take my calls nor would she return them, even though prior to this, I was able to talk to Dr. Dove-Jones each time I called.
When I finally talked to her, which was only when I went in for my next cleaning, Dr. Dove-Jones placed the blame on her colleague. During my appointment, she called the office of her colleague and told me that his office will get with me to go over the plans to address my concerns.
I received a call from her colleague's office stating that they have been going back and forth with Dr. Dove-Jones trying to get her restorative plans but she has not submitted the plans and until they receive the plans from her they cannot proceed.
Overall, I lost over $2,000 (abutement and FSA).
About Front Desk: No complaints. Always pleasant, friendly and eager to help.
Front desk:
Hygiene rating:
About Hygienist: Don't remember her name, I changed dentist in 2012. However, she was gentle, pleasant and did a great job, even though there were times when Dr. Dove-Jones would go behind her as if the hygienist did not do a good job--which I did not understand. Even though both Dr. Jones and the hygienist were nice, I was most pleased and comfortable with the hygienist doing the cleaning, it was more relaxing and I didn't get nearly as wet.
I know this doctor: 4 years
out of 5 stars
