To keep things simple, I have seen this doc a number of times for cleanings, fillings, and a laser whitening. Each visit he saw me right on time, no waiting, which I hate hate hate when I go to a doctor's office (did I mention I HATE to wait :). The results of treatment were good. The front desk staff were only ok. They were not the most friendly people in the world, but were effecient and professional which is fine with me. My wife's dental office in the burbs kept here wating for over an hour last week and I heard about it all night how pissed off she was, ugg. I will try to get her to come see my doc!