I had my teeth cleaned by her dental assistant, with one of those high pressure nozzles that shoots out a stream of baking soda. This DA removed enough of my exterior tooth along the gum line, that I could feel where it had been reshaped, with my teeth. Novak saw me after the cleaning and tapped her dental instrument against the side of my back molar that was damaged by her DA, but never said anything more than, "hmm." I stopped going to the dentist after that negative experience. A few years later, the same area that was sandblasted away by this cleaning procedure was now decaying and the tooth was in need of repair. I contacted her and they set up an appointment. I quietly sat in her lobby for an hour after signing in, and I noticed they began locking the door to the offices. Pretty soon, a Deputy Sherrif was called in and I was asked to leave the premisis. No one said a single word to me the whole time. The hurt and anger at having my teeth damaged, and then being told that there was 100% no possibility of the damage being inflicted at her facility without any medical investigation, let me greatly disappointed. Her willingness to cover up her people's mistakes is commendable, but not helpful to those in need.
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