The staff is super friendly. They make you feel like you're part of their family. If you have more than one plan they will help you figure out the most cost-efficient way for you. Dr Nevins is also very nice and patient when explaining any procedure or answering questions. I've been going to him for 2 years and I also had Zoom whitening with him (I didn't see much improvement from that, but then maybe my teeth just weren't that yellow for me to notice a difference). Overall, freat service and ambiance.