What an awful dentist with an equally awful and unprofessional support staff. Dr. Boales charges more than any other dentist in North Florida (rates are comparable to Miami though) and doesn't even perform any of his own work - anything more than a basic filling or extraction and you will be shipped off to another dentist nearby. The support staff is shockingly unorganized and unprofessional, I've never seen a group of women be so openly "catty" to both the customers and to each other (in front of the customers). There are some great dentists in Jacksonville, and no real reason to stick with this one. Avoid.