Read review posted by Kate on Sept. 19, 2016, 10:54 p.m. for Dr. Emmett Grady - Dentist

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Read review posted by Kate on Sept. 19, 2016, 10:54 p.m. for Dr. Emmett Grady - Dentist

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Dr. Emmett Grady DDS - Dentist

4.5 based on 5 reviews

out of 5 stars

Palos Heights, IL

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Review by Kate Stars: 2.0 on 2016-09-19 Link

Facilities:

Service:

Painless:

Results:

Cost:

My husband called to confirm they accepted our insurance (BCBS) before we brought our two children for a cleaning. They said they accepted our insurance. I asked at the cleaning to confirm they accepted our insurance, they took copies of my insurance card and said they would confirm. After the cleaning they scheduled a follow-up to seal my son's molars. After the second appointment I received a bill for over $700. When I called to inquire, they said that they didn't actually accept our insurance and charged my credit card more than $700. My extended family has been going to Dr. Grady for years. I am so disappointed at how we were treated. I take responsibility for the first appointment, but they should have confirmed the insurance before having us back for a second appointment 3 weeks later. We've never had a dentist that didn't accept our insurance.

About Front Desk: Whoever misinformed us about whether the office accepted our insurance was very careless and their mistake cost us over $700 and cost Dr. Grady multiple patients for years to come.

Hygiene time: 15

My Experience:

I know this doctor: My family has been going there for years