The office setting was quite nice. I have only had 1 trip to Dr. Milam, but they saw me same day on an 'emergency'. The wait was a bit longer than I would have liked to have waited, but considering they squeezed me in while I was in pain, I appreciated it! Dr. Milam is a covered provider for my dental insurance. This was my first trip to the dentist since this new insurance kicked in on July 1. I paid my $50 deductible and nothing else is owed or at least I am yet to receive a statement. It appears all of his services are billed at a 'customary' rate!