My family and I have been patients of Dr. Vendelis' for a long time and have felt a personal connection with him. Yesterday, my fiance broke her tooth and I told her to call Dr. Vendelis; he would take care of it. She is in immense pain. She scheduled a 2:00 appointment for today and was told to arrive 30 minutes early for paperwork. She begged me to go with her, so I rescheduled multiple appointments. When we arrived at 1:30, there was a sign that read "OUT TO LUNCH TAKE A SEAT." 45 minutes later we were still sitting there. We both are needed in our places of business and could not wait over an hour just to speak with someone. Ten minutes after we left, I called to see if anyone had an explanation. The receptionist told me they were in a meeting and carelessly asked if we wanted to reschedule. I feel personally let down by this experience. In my line of work, this type of customer service would have me out of business. Not only were we lied to, but my business suffered, and my fiance is in terrible pain. She cannot take off of work for two more weeks. I deal with the owners of medical rating websites on a daily basis and would never wish this experience on anyone else. IT SADDENS ME THAT THERE IS SUCH CARELESSNESS.
About Hygienist: Once burnt me with laser whitening system and said "OOPS."
out of 5 stars
