They hire another company to send out their bills. So when they have issues with your insurance they keep sending you bills but tell you to "ignore them". Uhhh, yeah unless I want it on my credit report, I'm not gonna ignore them. Everytime I call and ask them to touch basis with my insurance they don't. It's been 6+ months and I've gotten the same bill in the mail and every month I call and they tell me "oh we're waiting on your insurance". My mom has had the same problems.