Dr. Baker is very nice and seemed to know my insurance. She would cancel other appointments, just to fit me in. She also told me that since a particular patient who works for NASA always cancels on her, she would do the same back to him; so she could fit me in.The biling practices are a little sketchy. When did I become a dentist? How am I supposed to know exactly what was being done inside my mouth. Who knows that an amalgam means a silver filling, not a porcelain? Which the girl in charge of billing did not tell me was not covered by my insurance. Becuase the cost is very high, my insurance only covered a small amount (the cost of a silver filling) leaving me to pay the difference. Had I known that I had a choice between silver or white, I would have obviously chosen the cheaper of the two. I was never told I had a choice. The answer was that anything not covered would be written off. Not to mention the fact that I asked for everything to be preapproved by my insurance. I also told the girl in charge of billing (she no longer works there, leaving me to pay for her mistakes) that I didn't want to get stuck with a huge bill after all was said and done. She told me I was okay and everything had been taken care of.