Review by
unhappy mommy
Stars:
2.5
on
2012-04-24
Link
Facilities:
Service:
Painless:
Results:
Cost:
I have recently taken my son to Dr. Paynich in Asheville. Please disregard the ratings on anything other than customer service for this review. Dr. Paynich was very kind and courteous with my 3 year old. It's the desk staff I find problem with. My child was scheduled a procedure on a date inconvenient for my family. I called the day I received the letter and left a message of this. Almost 2 weeks passed with no word from the office and the original date approaching. I called for information and the desk clerk tried to put blame on me! He was rude and said their machines kept recordings that they checked regularly, he had even called my child's primary care (who i did not cancel with, his date was sufficient) and tried to use that as proof I had not called them! I like the doctor but the staff needs a lesson in customer service and friendliness!
out of 
