She put a permanent retainer on my upper teeth. most dentists won't do that because they're likely to break. I paid $300 for it. It broke withing the first 3 months, no surprise. She wanted me to pay another $300 for a new retainer. I told her she should give me the retainer for free because she assured me the permanent retainer would last a life time. I shouldn't have to pay for her crappy work. she didn't want to help when I started having issues when the retainer broke and was cutting the inside of my lips. Staff would always say they would call back that day but never did. After days of calling with nobody willing to help resolve the issue I finally had enough. The only way I got good customer service from her was when I told her I would take her to small claims court if she didn't resolve the issue. she's only looking out for herself and doesn't care about the patient. Also, when I first signed the contract for my braces she said my retainers were included with the total cost. When it came time to get my lower retainer she said I didn't pay, when I did. She wouldn't give me my retainer until I paid for the second time. my braves were already off so she knew I had to have a retainer. She is a scammer. Do not go here!
About Front Desk: Rude and won't help resolve any issues.
out of 5 stars
