I've been going to Dr. Fay for years! Honestly the waiting room is a place I'm not familiar with because they are very respectful of my appointment time. They always get me right in. I've seen both doctors at this office and they make sure I have any questions answered and the staff are the nicest girls. The front desk is also really helpful with my insurance questions. I would definitely recommend going to see this dentist. I've been happy since my first visit.
About Front Desk: Professional and friendly. They mail reminders and call so I don't forget my appointment.