I went to Grace Shin, DDS because her colleague diagnosed a cavity that needed filling. Dr. Shin was very professional, and explained that she would have to drill to evaluate whether she could simply fill the tooth or possibly extract it (the low point of the session for me as it increased my anxiety level). She told me she would inform me as soon as she knew the specifics of the treatment plan, and she did so. The subsequent drilling procedure was not pain free ( I always feel drilling) however Dr. Shin was compassionate and responded appropriately when the pain increased. Usually after a filling my teeth are sensitive to cold and heat, but so far (5 hours later) I do not feel any undue sensitivity. In fact I felt so well, I ate a big Korean meal (in Dr. Shin's honor, of course!) three hours later. The young woman at the front desk Sarah and Eric, both of whom assist with the dental procedures are also quite kind and professional.