My experience with Dr. Change was less than ideal. While her front desk staff were always friendly, cheerful and efficient, I was concerned by Dr. Chang's chair-side behavior. I went in for long-deferred dental work, and while I was in the chair under anesthesia having 2 teeth filled, the doctor began strongly encouraging me to have veneers put on my 2 top front teeth "while I was there." I wasn't in any condition to discuss insurance coverage, etc., and we had never discussed veneers or their like before this. I agreed, though I felt a bit pressured. Dr. Change proceeded to finish the fillings and do the veneers. As she was doing the veneers, a friend from the retail shop downstairs stopped by, and they proceeded to have a lengthy discussion of the friend's recent vacation, what they were doing for the weekend, etc. As the dr. was curing the veneers with UV light, she got a phone call, and asked the friend to hold the light on my teeth while she left the room to take the call. After what seemed like a very long time, she returned and thanked her friend, and completed the procedure. I was very taken aback by this apparent lapse in professionalism (still am!) and never returned to her office.
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