I, my spous and my children have been seening Dr. Arana and her staff for many years. Her staff is absolute the friendliest out there. She is also very personable and friendly; however, very busy and sometimes rushed. She has always done a great job and strife to make any procedure painless and perfect. When she replaced my front crown she did not stop untill the shade was perfect to make my other teeth. I only rated her a 3 because I have not been to another dentist in Houston so I can't compare, but have never wanted to change either. She has always worked with my insurance so I don't know how expensive she is.