I don't know what the first reviewer was talking about! He is an excellent dentist. We have known him for years, but went to a dentist that was more conveniently located for a while...till I realized there is a huge difference in dentists. Dr. Palmer discovered a cavity that had been overlooked and some other issues with my children's teeth. He showed me the X-rays. my daughters best friend who was in dental school at the time looked at the X-rays as well and confirmed. I love Maida, the hygienist...she remembers everything, always asking about our last trip, party, etc. very personable. dr. Palmer is very soft spoken but if you want to get him talking, ask him about his chickens and/or his tomatoes!
About Front Desk: never a problem and easy to work with if I have a change. also, reminder calls, which never hurts!