I was a patient of Dr. Freedman's when I lived in the DC area from 1999 to 2002. My treatment was limited to regular dental cleanings and I was very pleased with the results. His staff of hygenists were always personable, caring and thorough in their cleaning of my teeth. In addition, his reception staff were always pleasant and accomodating when I called for an appointment or had a question. But what most impressed me was Dr.Freedman's 24 hour emergency service. He will come into the office, in the middle of the night if needed, for dental emergencies because he knows how much pain they can cause. THAT is good customer service.