This dentist has a cancellation policy, and even though I followed it specifically, I was told I had to call ahead to see if appointments were available on a specific day rather than make appointments for future visits. Because my husband did not follow the cancellation policy, I was treated like a second-class citizen when I DID follow the policy to the letter. The office staff refused to see us as two individual patients. I was treated as if I had abused their system. I would advise no one to patron this dentist. For a small practice, they need to up their customer service. Look elsewhere for a friendly, helpful experience.