Review by
wundergovie
Stars:
4.0
on
2011-12-08
Link
Facilities:
Service:
Painless:
Results:
Cost:
Dr. Sheldon is a very nice lady. Unfortunately, she hired a complete moron as a receptionist/office assistant (her only employee) to handle all of the billing for her business. This person called my insurance to get an estimate on the work and she gave my insurance rep the wrong procedure class (class B instead of class C). Instead of waiting until my high option insurance kicked in starting in January, I decided to get it done before then because the out-of-pocket costs were reasonable...or so I thought.
After the procedure, the complete idiot behind Dr. Sheldon's front counter sends me a bill for almost $400 saying my insurance denied a portion of my claim. After getting harrassing calls from this crazy person for weeks, I finally tracked down the department that issued the original estimate. My insurance said the bonehead behind Dr. Sheldon's desk told them the wrong procedure class! So now I'm liable for an additional amount of nearly $400 that I wouldn't have had by waiting until January, which is what I wanted to do in the first place???!!!
I feel terribly sorry for Dr. Sheldon. There's got to be another reason this lady is working for Dr. Sheldon. There are way too many unemployed candidates in this area for someone so inept to still be managing the billing of an entire dental practice.
out of 5 stars
