My husband had not been to the dentist for 5 years, I finally talked him to going to see Dr Sherman. He is frightened from previous experiences of the pain. Anyway - it went really well and Dr Sherman and his staff were amazing, Totally concerned about how he was feeling. No critisicm about not going to the dentist for 5 years, they only seemed concerned about keeping him comfortable so it wouldnt be another 5 years. He said he would come back for sure! First Impressions was so professional and are working with us and our insurance to make it as painless as possible financially.