My review of Dr. Gilmore is a bit mixed. She and her staff were extremely professional and kind. I had little trouble making an appointment, but as with all dentists I have ever been to it was a bit of a wait to get non-emergency appointments outside of school hours. The facility is comfortable and clean. I want to give particular kudos to Dr. Gilmore for her handling of an ongoing problem I have with my lower teeth not getting numb despite lots of novocaine; she listened to what I had to say about my past experiences, believed me, modified her numbing strategy and for one of the first times ever I had fillings done without pain! However, I had some issues after the treatment - my fillings weren't filed correctly for my bite and I had ongoing jaw pain; I was unable to floss properly because of the contacts being too close; and while Dr. Gilmore worked on improving the situation when I showed her what the problem was, it wasn't resolved to my satisfaction. I still can't really floss properly and the jaw took months to go away. Because of this I am looking for another dentist.