We were happy with several years of family treatment from Dr. Gilmore and her staff until two incidents. First, they told me I needed a mouth guard but failed to mention my health insurance would not cover it. They have been dealing with the company for years and should have informed me. I ended up having to pay $200 instead of the $400or $500 that originally shocked me but I might not have gotten one if I'd known upfront about the cost. The second incident was what caused us to leave this dentist. We received a bill that said we owed them $300 but their bright green sticker saying our insurance would be billed was on the paper so we ignored it. Several months later my husband got a threatening phone call from the office assistant saying we needed to pay right away. After many phone calls back and forth between the insurance company and the dentist's office, it emerged that the office manager had failed to send the bill to our insurance company and the filing time was up. Instead of them eating the bill because it was their mistake, they tricked us into paying. We got a polite note from Dr. Gilmore apologizing and admitting that it was their mistake but there was no offer to repay us. We're much happier with Dr. Tulay Kent!
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