The office staff and dental hygenists are helpful and friendly. It is Dr. Shinners that could use some lessons in chair-side manners. He usually seeming impatient with my children. I took my three kids there for 1.5 years. The last visit, for my daughter, was for sealants applied to back teeth. She struggled and gagged through the whole process. I tried to hold her hands (to keep from interfering). He threatened that if she didn't behave I (mom) would have to leave the room. I talked her thru the procedure more than he or his assistant did to try calm her. After it was done, he mentioned manager fee due to her fighting during the precedure. The fee is $50! He than left the room without another word. Turned out I would have had to pay this fee before leaving, since no insurance co pays this fee. There was no notice of such a fee posted anywhere and I was NOT informed of it before hand. He said my daughter causes him and his staff stress. When calling around for a new dentist (right after getting back home) none of the other dentist offices had heard of such a fee. We were ok with his work, but he is not good w/children. We did not pay the $50. He removed charge, but said we would be billed this on her future visits.
out of 5 stars
