Dr. Jacobs is friendly and gentle. HIs work is very good. However, he handed me off to his associate when he stopped treating insurance patients himself. The crown I got from the associate was ok but less than excellent. That dentist is no longer in the practice. Dr. Jacobs is withdrawing from my insurance plan altogether and now I need to find a new dentist. Hygienists are professional and friendly. Their work is very good. Front desk is competent. Waiting area and treatment rooms plain, clean, sanitary, no frills.