He is very good. I had and extraction done. He was honest about how painful the procedure was going to be. I hate when dentists say "it won't hurt" when they know the pain is unbearable. He was straight forward explaining the procedure and its implications. The extraction was actually less painful than he described it, but he said it always depends on the patient. The customer service can definitely improve, although it was not bad. It was not cheap, but I think it was worth the money. I didn't have any complications. he said I wouldn't feel anything after 3 days, and it was true. He became by family's surgeons after that experience, and has extracted the wisdom teeth of my 3 younger siblings. I definitely recommend it. Keep in mind that if you go to an oral surgeon is because you probably need to get some gum being cut open and broken bone, there is no way to make it easier, but it wasn't bad with him compared to previous doctors (I had 1 extraction made previously)