Do NOT go to this Dentist/Oral Surgeon’s office!!! I found them on the MetLife Preferred Dentist Program website. I made an appointment to have 1 wisdom tooth extracted. I was promised by the office staff that they were in the MetLife PDP network & I would get in-network “contract” rates. Instead, I paid out-of-pocket 20% of full/out-of-network rates & they received 80% of full/out-of-network rates from MetLife. It turns out that Dr. Patrick Carroll, who extracted my tooth, was not yet credentialed, was an associate contractor, & did not qualify for being considered “in-network.” The office staff did not disclose this to me & had promised me in-network rates before I had my tooth extracted. MetLife later refused to accept a refund (for in-network rates) from the office because Dr. Carroll was not in the PDP network at the time of my extraction. The office did refund my out-of-pocket 20% payment, but now my annual dental insurance allowance has been exceeded & I will be responsible for all of any further dental work this year. Check out the website HealthGrades.com—Dr. Patrick Carroll caused a patient’s death, was sanctioned, his licenses were suspended for 12 months, & he was on probation for 2 years. My wisdom tooth extraction did not go well--it was extremely violent, I had lots of soreness, shooting pain, significant swelling with a big lump in my cheek, swollen/tender glands under my jaw, a sore throat, chills, headache, pain in my ear, & I ended up having a serious infection in my gums & cheek. I had 2 follow-up appointments with Carroll (at the first appointment, Carroll said I looked fine even though I knew I wasn’t) & a total of 4 repair/follow-up appointments with Dr. Alan Forfar. Neither Carroll nor Forfar put on latex gloves before examining me. Forfar had to completely cut me open again (he called it “starting from scratch”) to clean out my infection. It was like having to have my tooth extracted again. Forfar had the bedside manner of Dr. Kavorkian. Forfar once spilled antibiotic solution on his shirt while preparing a pack, became furious, & was more concerned about his shirt stain than my pain & swelling. He was always very dismissive & short with me, spent very little time with me (in & out), rude, rolled his eyes at me several times, unconcerned about my factual/descriptive complaints of swelling in my jaw & pain in gums & nearby teeth, chastised me for having some food stuck in my pit once, & eventually pawned me off on my other dentist (he actually called my dentist & made an appointment for me that same day) because he didn’t want to be bothered with me anymore. Again, stay away from Dr. Forfar & Carroll—I’ll never go there again; nightmare experience both physically & financially!!!
I know this doctor: April 2016
out of 5 stars
