Review by
Smiling Patient
Stars:
2.0
on
2017-02-08
Link
Facilities:
Service:
Painless:
Results:
Cost:
I seen Anthony Kramer on a referral basis from my dentist. I had questions post-op but due to pain and not being able to comfortably speak I appointed someone to call and ask the questions for me. Once the office was called it was requested to speak with Dr Kramer. Stephanie stated he was in surgery. It was asked to speak to the assistant whom was present during my procedure. Stephanie stated the assistant Diane was not in the office. The purpose was to speak to someone who was physically present in the room during my procedure so we wouldn't have to pass the word around from one person to the next to get answers to my questions. Sandy was then placed on the phone to assist us. After Sandy stated she retrieved my file and a brief conversation she offered that I return to have Dr Kramer look at my mouth and further answer my questions. HERE'S WHERE THE SCRIPT FLIPPED: Once I returned to the office the day following the phone conversation I began to share my questions to Dr Kramer. Also stating I wanted him to look in my mouth and eunsure the healing was progressing vs regressing. And to point out a specific area of my gum to me with a mirror. Then instantly in a defensive manner he stated he'd look. He then began to accuse myself and my mother that on the previous day one of us was rude, mad, and upset, and kept calling his office complaining to his staff. Very surprised at Dr Kramer's accusations my mother and I defended ourselves that the only reason for the phone call the day before was because I'd had question, not that either of us felt any negative way. Dr Kramer was very aggressive in continuing to accuse us defending himself as a great doctor and what "his staff" said about us calling. The fact of the matter is I was there because I had questions about my extraction area and the healing. Dr Kramer was so adamant that "his staff" was offended by the initial phone call. In no way was his behavior, persistance in accusation, or treatment toward my questions about my mouth, and response to my mother and I respectful or professional. I am still in shock how this doctor behaved. COMPLETELY UNPROFESSIONAL. His behavor needs to be reprimanded. I entrusted my procedure in his hands and paid for my service before it was administered. And to be treated and talked to the way he verbally attacked my mother and I is absolutely abominable.
About Front Desk: Diane was nice but the others were not friendly nor welcoming.
out of 5 stars
